Getting Started

Right! So you’ve read the on-boarding your business onto GroHawk guide and now you want to send out your first survey! Here’s how…   Step 1: Collect your customer data! All GroHawk needs in order to send out surveys is a name and an email address....

Whether you’re on-boarding 1 location or 1000 locations to GroHawk, this quick guide will walk you through just how easy it is to get each of your locations up and running in minutes!   Step 1: Add your Brand! First things first, what brand is you...

Great question! GroHawk is the voice of your customers. It is a digital platform which provides your teams with the feedback needed to build engagement and loyalty within your business. We make feedback easy and turn your loyal patients into your ...

Sign inFrom your browser, visit https://app.grohawk.com/login Enter your email address and password.Click Login to GroHawkResolve problems signing in to GroHawkWe’re sorry you’re having a hard time signing in to your GroHawk Dashboard.Forgot your ...

Logging out from your GroHawk Dashboard is quick and easy — and you can sign back in anytime. From your browser, click your Avatar in the top left.       2.  Select Logout That's it! You're now safely and securely logged out of your GroHawk ses...

So, you're ready to send out your first survey and you’re thinking you want to add some of your own questions so you can find out more about your customer’s experience. No problem! Adding your own questions couldn’t be easier. Let’s find out how! ...

You've got a bunch of positive comments coming in from your delighted customers! But how do we amplify this to the rest of the world! Not to worry, the GroHawk Widget is here. GroHawk's Widget allows you to push your favourite customer comments di...

You've approved and favourited a bunch of your positive comments coming through. Now let's get your GroHawk widget embedded into your website so the world can see how amazing your customer experience really is...1) Head into the Location you want ...

So you've added the set of questions you need , but how do you go about toggling questions on/off or changing the order in which they appear on your survey page. We got you covered! Choosing which questions to activate 1) Head into Surveys 2) Ch...

Every member in GroHawk has a role and each one has a different level of permissions. Here's a breakdown of each of the user types.Basic UserThis role has permission to:send surveys for the Location they are added toview feedback that is received ...