Using GroHawk

From sending out Surveys to getting your GroHawk widget embedded - learn how GroHawk works from top to bottom.

How to send your first GroHawk survey 📲

Right! So you’ve read the on-boarding your business onto GroHawk guide and now you want to send out your first survey! Here’s how…   Step 1: Collect your customer data! All GroHawk needs in order...

Avatar

By Team GroHawk

updated over 1 year ago

On-boarding your team 👥

Whether you’re on-boarding 1 location or 1000 locations to GroHawk, this quick guide will walk you through just how easy it is to get each of your locations up and running in minutes!   Step 1: Add...

Avatar

By Team GroHawk

updated over 1 year ago

Boosting Your NPS Survey Response Rate

                                                                         Such as every metric that is used to develop user reported data, your Net Promoter Score gets more accurate as the size of...

Avatar

By Team GroHawk

updated over 1 year ago

How to Add Your Own Questions ❓

So, you're ready to send out your first survey and you’re thinking you want to add some of your own questions so you can find out more about your customer’s experience. No problem! Adding your own...

Avatar

By Team GroHawk

updated over 1 year ago

How to approve and pin comments to your GroHawk Widget!

You've got a bunch of positive comments coming in from your delighted customers! But how do we amplify this to the rest of the world! Not to worry, the GroHawk Widget is here. GroHawk's Widget...

Avatar

By Team GroHawk

updated over 1 year ago

How to embed your GroHawk Widget into your website 😎

You've approved and favourited a bunch of your positive comments coming through. Now let's get your GroHawk widget embedded into your website so the world can see how amazing your customer...

Avatar

By Team GroHawk

updated about 2 years ago

How to choose and re-order questions

So you've added the set of questions you need , but how do you go about toggling questions on/off or changing the order in which they appear on your survey page. We got you covered! Choosing which...

Avatar

By Team GroHawk

updated over 1 year ago

GroHawk Community! 📲

Had a piece of negative feedback come through from a tricky customer and not sure how to deal with it? Hmm, perhaps our community can help?   Sometimes no matter how hard we try, you are left with...

Avatar

By Team GroHawk

updated almost 2 years ago